Mobile Patient App
2015 | Bringing Direct Scheduling to patients at JMH.
A year after launching our mobile app, which allowed patients to message doctors, view lab results, and request appointments, we introduced Direct Scheduling. For the first time, patients could book urgent care and regular doctor appointments directly from their phones.
As the sole UX Designer at John Muir Health, I saw this as an ideal opportunity to test the modularity of my original design. Leading the entire design process—from product discovery through implementation—I kept stakeholders informed and strengthened our collaboration with the engineering team and product managers.
With the successful launch of Direct Scheduling, patients could now access real-time provider availability and book slots instantly. The new design also featured tools for viewing upcoming and past appointments, canceling or rescheduling, and setting reminders.
This homegrown app became a valued time-saver for patients and clinic staff alike and adhered fully to ADA regulations. Interestingly, when it was replaced five years later by Epic’s mobile SDK (the industry standard EHR app), patients with visual impairments reported losing the ability to listen to their upcoming appointments—an accessibility feature we had ensured in our design.
Below is an example of prototype:
