CX | Puzzle I
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For many years I have been reading about techniques, methods, and processes for working as an effective User Experience Leader.
Everyone has her system, some share similar techniques, some follow their instinct, while others create variations of mainstream processes.
But what are the key processes that inform the work of so many different types and styles of designers?
And, is it possible to create a master process that includes all these variations?
This is the journey I embarked on, when I started painting my wall with post-its.
