Blog.

UX Puzzle .1

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For many years I have been reading about techniques, methods, and processes for working as an effective User Experience Leader. Everyone has her system, some share similar techniques, some follow their instinct, while others create variations of mainstream processes. But what are the key processes that inform the work of so many different types and […]

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AI : CX

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Artificial intelligence (AI) has the power to turn good customer experiences into great experiences. And, as odd as this may sound, developments in smart technologies are making the customer experience more human. When used strategically, technology can be used to enhance human characteristics, to personalize and improve customer interactions, making them ‘more human’. Given the […]

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Opportunity Recognition Process

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How do you come up with an idea? All good opportunities begin with the customer. The entire idea generation process is iterative—at each step you earn, adjust, and refine. You start to understand the criteria that customers use in their purchase decisions and the pain points in building and delivering your product/service. The first step […]

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Pence casts tie-breaking vote to overturn rule allowing consumers to sue banks

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Will President Trump sign to block CFPB rule against mandatory arbitration? Once again the Republican Party lobbies with the powerful—in this case the banking industry—to regulate U.S. consumers’ flexibility to sue their banks and other financial institutions in case of wrongdoing. After the Wells Fargo sales practices, and the Equifax scandals, this move could mean […]

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Forrester CXSF

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This week I attended the Forrester CX conference at the Marriott Marquis, in SF. With my mind still fresh with ideas, one thought, one deceptively simple thought, keeps circling back: Authenticity. How will authenticity fit into this whole AI and machine learning , and what role, as a UX designer, am I supposed to play? […]

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Work of Art Redux

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Over the centuries at least thirty artists have created work based on Velazquez’s Las Meninas. Below is my own work that takes its inspiration from Velazquez’s masterpiece: To see Picasso’s interpretations and those of other follow the link: [ more + ].

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People Vs Processes

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It is a reality that companies are changing the way they work; some more proactively than others. What makes this effort successful is two-fold; on one-side employees’ mindset needs to embrace a new state of “un-known,” and on the other side companies need to figure out the processes that best improve their organization. Ideally you […]

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What is Art?

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I just completed a CalArts MOOC about “A History of Art for Artists, Animators and Gamers” by professor Jeannene Przyblyski, Ph.D. Thanks to the course format, content, and exchanges, I realize that my own art historical awareness has reached a new level of consciousness, and questioning. Organizing the course thematically, in a way that cuts […]

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Mental Map

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Below are ten images to represent both what has influenced the way I think, and what inspires me. 1. Milan | Where I was born and lived for many years before moving to California [ pic ] The Duomo is the cathedral church of Milan, Italy. The Gothic cathedral took nearly six centuries to complete. […]

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Zentches

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Zentches : my made up name for zentangle + sketches Last year I discovered Zentangle, a technique very close to my nature of graphic artist. Using micro-pens you fill areas with little patterns that try to best illustrate the feelings of your shapes to generate an harmonious composition. As you can imagine there are hundreds […]

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