Blog.

Lesson Plan

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Working with someone else is always challenging; fortunately Luminita and I are friends, and we can discuss our differences in simple ways. I am more of a creative person, always looking for innovative approaches to make life interesting. She is more practical, interested in getting things done efficiently; working together she keeps me on my […]

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Piaget

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Two weeks to starting the teaching experience with 2nd and 3rd grader. The goal is to expose their young minds to challenges that encourage creative thinking and problem solving approaches. To better prepare for my time with them, I look back at Piaget’s theory of cognitive development, and specifically to the Concrete Operational Stage. This is considered […]

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How to get to KELC…

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Wouldn’t it be nice if we could teach kids KELC? If the world would prepare youngsters to balance the weight of fast learning and quick results, with the ability to feel comfortable in failing and working together? I am going to give it a try with my friend Lumi. I emailed the elementary school where […]

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The future is KELC

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Kindness, Empathy, Logic, & Creativity, are the skills of the future. I believe that these are the skills to build a brighter future for ourselves and our children; a world where we can treasure the collective intelligence and channel it into projects for the well being of our world. It is already visible how the […]

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UX Puzzle .2

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UX Puzzle .2 Compiling the methods used in my work with more examples from my research, I came up with a classification of the processes used in this field, and the areas where these can be used. We know that the field of UX is broad, and it is not unusual to meet another UX […]

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UX Puzzle .1

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For many years I have been reading about techniques, methods, and processes for working as an effective User Experience Leader. Everyone has her system, some share similar techniques, some follow their instinct, while others create variations of mainstream processes. But what are the key processes that inform the work of so many different types and […]

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AI : CX

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Artificial intelligence (AI) has the power to turn good customer experiences into great experiences. And, as odd as this may sound, developments in smart technologies are making the customer experience more human. When used strategically, technology can be used to enhance human characteristics, to personalize and improve customer interactions, making them ‘more human’. Given the […]

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Opportunity Recognition Process

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How do you come up with an idea? All good opportunities begin with the customer. The entire idea generation process is iterative—at each step you earn, adjust, and refine. You start to understand the criteria that customers use in their purchase decisions and the pain points in building and delivering your product/service. The first step […]

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Pence casts tie-breaking vote to overturn rule allowing consumers to sue banks

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Will President Trump sign to block CFPB rule against mandatory arbitration? Once again the Republican Party lobbies with the powerful—in this case the banking industry—to regulate U.S. consumers’ flexibility to sue their banks and other financial institutions in case of wrongdoing. After the Wells Fargo sales practices, and the Equifax scandals, this move could mean […]

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Forrester CXSF

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This week I attended the Forrester CX conference at the Marriott Marquis, in SF. With my mind still fresh with ideas, one thought, one deceptively simple thought, keeps circling back: Authenticity. How will authenticity fit into this whole AI and machine learning , and what role, as a UX designer, am I supposed to play? […]

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