Blog.

My Work Experience

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Over the past 15 years I have had the opportunity to work with a variety of products, teams, and companies, from start-ups to F500. I have joined software development teams with their own version of Agile, some embracing “lean” more than others, and some striving to find balance between vision and execution. Regardless of who […]

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CX | Airports

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The trip feels long, I wonder how the experience could be designed to make it seamless. Purchasing a direct flight from San Francisco to Amsterdam did help with simplifying the experience: no need to roam between airports looking for your connecting flight. Packing everything in just one checked-in luggage, one carry-on, and one purse, takes […]

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Cartoon | Metaphor

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One day a lady came to speak with my team about the feedback that had been given to our manager. She wanted to understand our thoughts and asked us to describe how we felt. The first one to speak, was Sandy. I still remember her words, she considered herself in an eternal honeymoon. Here are […]

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CX | Design Thinking

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I recently found an article on Harvard Business Review* about Design Thinking and the role of leadership to enable it within project teams to overcome inefficiencies, uncertainties, and emotional flare-ups. The challenge being that in work settings where employees are long accustomed to being told to be rational and objective, these methods may sound subjective […]

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ITT | Teen Tech Week

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This year we are back at the Walnut Creek library with a three-day coding workshop. Part how-to, part fun-learning, this hands-on workshop designed by three girls who Design, Code and Deploy in the real world, is an invitation to the wonderful world of software development. Targeted to kids, from 9 to 15 years old, who […]

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AI | Framework

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I have been a Senior UX Designer at John Muir Health for five years. Two years ago, I became an HRO Ambassador. This function enabled me to expand my network of colleagues, to work with more people and on different projects and as I did so I came to a realization: How much we could […]

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Cartoon | Multiple Endings

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Here I am trying new ways to tell a story. Inspired by the movie Black Mirror: Bandersnatch, I create a quick cartoon with multiple endings. Here is the end result, using Marvel:  

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JMH | Research Award

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I have been researching and collaborating with Rian, from the ITS department, to improve patient-access to scheduling Imaging services and reduce staff time and resources when tracking down work-orders. After putting together an analysis of the benefits, complete with diagrams, screenshots, and testimonials from in-person interviews, we submitted the idea to the Transformation Department for […]

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ITT | Designers and developers, a myth?

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I am a creative person, always looking for innovative approaches to make life interesting. Luminita is a mathematical mind, always focused in getting things done efficiently. Working together, has once again validated my belief, that where there is a will there is a way to build great experiences. Here is an example. When we started […]

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ITT | Piaget

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Two weeks to starting the teaching experience with 2nd and 3rd grader. The goal is to expose their young minds to challenges that encourage creative thinking and problem solving approaches. To better prepare for my time with them, I look back at Piaget’s theory of cognitive development, and specifically to the Concrete Operational Stage. This is considered […]

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