Blog.

Research Award

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Rian, from the ITS department, and I have been researching and collaborating to improve patient-access to Imaging services and reduce staff time and resources when tracking down orders. In the past few months the company has validated the feasibility of our suggestion, and I am happy to say that we WON! I am thrilled, not […]

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Lesson Plan

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I am a creative person, always looking for innovative approaches to make life interesting. Luminita is more practical, focused in getting things done efficiently; working together she keeps me on my feet. When we started discussing the format of our classes, we had different approaches. She preferred to have two main activities of thirty minutes […]

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Piaget

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Two weeks to starting the teaching experience with 2nd and 3rd grader. The goal is to expose their young minds to challenges that encourage creative thinking and problem solving approaches. To better prepare for my time with them, I look back at Piaget’s theory of cognitive development, and specifically to the Concrete Operational Stage. This is considered […]

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How to get to KELC…

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Wouldn’t it be nice if we could teach KELC to kids? If the world would prepare youngsters to balance the weight of fast learning and quick results, with the ability to feel comfortable in failing and working together? I am going to give it a try with my friend Lumi. I emailed the elementary school […]

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The future is KELC

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Kindness, Empathy, Logic, & Creativity, are the skills of the future. I believe that these are the skills to build a brighter future for ourselves and our children; a world where we can treasure the collective intelligence and channel it into projects for the well being of our world. It is already visible how the […]

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UX Puzzle .2

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UX Puzzle .2 Compiling the methods used in my work with more examples from my research, I came up with a classification of the processes used in this field, and the areas where these can be used. We know that the field of UX is broad, and it is not unusual to meet another UX […]

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Build Your Own App

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We had a great time on Wednesday at Teen Tech Week at the WalnutCreek Library. The kids were amazing. Smart, capable, determined and very creative. In our informal workshop, we teach teens how to turn their ideas into reality using the power of technology. The workshop moves through design, basic logic, experience and practice, to an end-product. It was […]

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UX Puzzle .1

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For many years I have been reading about techniques, methods, and processes for working as an effective User Experience Leader. Everyone has her system, some share similar techniques, some follow their instinct, while others create variations of mainstream processes. But what are the key processes that inform the work of so many different types and […]

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AI : CX

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Artificial intelligence (AI) has the power to turn good customer experiences into great experiences. And, as odd as this may sound, developments in smart technologies are making the customer experience more human. When used strategically, technology can be used to enhance human characteristics, to personalize and improve customer interactions, making them ‘more human’. Given the […]

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Opportunity Recognition Process

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How do you come up with an idea? All good opportunities begin with the customer. The entire idea generation process is iterative—at each step you learn, adjust, and refine. You start to understand the criteria that customers use in their purchase decisions and the pain points in building and delivering your product/service. The first step […]

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